Returns & Exchanges

At SINGER®, we stand behind the quality of our sewing machines and accessories with a 30-day satisfaction guarantee. If your purchase does not meet your creative needs, you can return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into your SINGER® account and visit the 'Order History' section to select the items you wish to return and print your prepaid shipping label.

• 2.
  Pack with Care

  Place the item in its original packaging, including all accessories, manuals, and foot pedals, ensuring the machine is securely cushioned for transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned machine, your refund will be processed to your original payment method within 7 to 10 business days.