Frequently Asked Questions
Everything you need to know about your SINGER® sewing journey.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the return policy for sewing machines?
We offer a 30-day return policy for most items. Machines must be returned in their original packaging with all included accessories and manuals.
Do SINGER® machines come with a warranty?
Yes, all new SINGER® sewing machines come with a limited manufacturer's warranty covering defects in materials and workmanship.
Where can I find manuals for older machine models?
You can download digital copies of instruction manuals for both current and vintage SINGER® models directly from our 'Instruction Manuals' support page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm.
How do I know which needle is right for my fabric?
As a general rule, use fine needles for lightweight fabrics and thicker needles for heavy fabrics like denim or leather. Check our online Needle Guide for specific recommendations.